Delivery & Payment
Checkout
Orders can be placed 24 hours a day via the Engine Core Plugs website.
You can pay with most major credit/debit cards online without the need to sign up for an account.
We accept online payment via secure Stripe or PayPal checkout. You do not need a PayPal account to checkout via PayPal.
The price you see is the price you pay (minus postage), we are not VAT registered so cannot send a VAT receipt. Standard invoices are emailed to the customer supplied email address within 10 minutes of being ordered (usually instantly), please check your junk/spam folder if you have not received confirmation.
Sorry we do not take any orders or payments over the phone.
Once an order has been processed, labelled and bagged ready for collection unfortunately it cannot be cancelled.
The checkout system automatically ports the order address over to the postage/courier ready to print a label so please double check to make sure you have supplied the correct address and contact details before paying and checking out! Any orders that have incorrectly supplied delivery address and that are returned to us due to non delivery will either: be refunded minus the original postage or resent after a second postage cost has been paid. It is the buyer’s responsibility to supply the correct details at checkout.
Processing & Delivery
Business hours for processing orders:
Monday – Thursday : 7am – 4pm
Friday : 7am – 1pm
Saturday & Sunday: Closed
Bank Holidays: Closed
Orders are aimed to be processed within 1-2 working days (depending on workshop / machine shop / other online stores workload) and are sent via Royal mail 24 tracked service (please note this is not a guaranteed next day delivery although) – Normally if placed in the morning, it will be processed the same day (stock dependent).
If you are in need of an order urgently please contact us before ordering and we will use all reasonable endeavours to get your items sent out ASAP.
Please note we are extremely busy most days so cannot guarantee your order will be processed and dispatched the same day, especially if it is close to the Royal Mail daily collection time.
Small UK orders are sent via Royal Mail 24 tracked.
Large / heavy UK orders are sent via tracked / signed for DPD courier service.
Any international orders are sent via fully tracked / signed for DPD express delivery service and will be insured for the full amount of the order.
Once in your country we cannot be responsible for any custom delays, this is completely out of our hands! Italy in particular has major custom delays all of the time so please check with your own countries custom department before purchasing!
Note to non UK buyers – You will have to pay import duty and tax when products are delivered to you, please make sure you give the correct address and contact number when checking out. Any processed orders with the incorrect details that get returned to sender will either incur a redelivery charge or refund minus the original postage!
We no longer send any international orders via the cheaper Royal Mail international tracked service, so please do not ask – Too many late deliveries and items going missing with zero payouts make this service no longer viable.
If you do not see what you need in the main shop, please ask and we will see if we have any stock or can source/manufacture the item for you.
Core plugs listed in our shop are used/fitted by us daily in our workshop on customer`s cylinder head and engine blocks.
We can also offer a fitting service in house if needed (Labour charges apply).