Delivery & Payment
Checkout
Orders can be placed 24 hours a day via the Engine Core Plugs website.
You can pay with most major credit/debit cards online without the need to sign up for an account.
We accept online payment via secure Stripe or PayPal checkout. You do not need a PayPal account to checkout via PayPal.
The price you see is the price you pay (minus postage), we are not VAT registered so cannot send a VAT receipt. Standard invoices are emailed to the customer supplied email address within 10 minutes of being ordered (usually instantly), please check your junk/spam folder if you have not received confirmation.
Sorry we do not take any orders or payments over the phone and have also suspended local collections.
Once an order has been processed, labelled and bagged ready for daily collection unfortunately it cannot be cancelled.
The checkout system automatically ports the order address over to the postage/courier ready to print a label so please double check to make sure you have supplied the correct address and contact details before paying and checking out! Any orders that have incorrectly supplied delivery address and that are returned to us due to non delivery will either: be refunded minus the original postage if no longer required or resent after a second postage cost has been paid. It is the BUYER`S responsibility to supply the correct details at checkout!
Processing & Delivery
Business hours for processing orders:
Monday – Thursday : 10am – 4pm
Friday : 10am – 1pm
Saturday & Sunday: Closed
Bank Holidays: Closed
*** Please note *** All the online businesses and machine shop are now being run part time, which in turn means the all businesses are being downsized so some things have changed.
Please make yourself aware of the following:
We are a small business NOT Amazon prime! We do not offer a guaranteed next day delivery service due to our location and workload.
Orders will be processed within 1 to 2 working days (ie Monday – Friday). All orders are now sent via Royal Mail 24hr tracked service as standard to reduce the number of orders going missing.
Should you have an issue with your order or it fails to turn up within a reasonable amount of time please do not hesitate to get in contact so we can help sort any issues.
Responses to any email queries are usually within 24hrs, however it will all depends on the daily workload so could be longer.
UK and North Ireland orders are sent via Royal Mail 24 tracked.
We only ship to Southern Ireland via DPD courier, we no longer ship to any other international addresses.
Over the last six months we have had a couple of hundred of pounds worth of orders go missing via ParcelForce, UPS and Royal Mail. Even though they where all insured none of them paid out a penny to the claims that were put in! So we made the decision to stop shipping internationally. If you need to order from outside the UK or Ireland please go through your local freight forwarding company they should have a local office in the UK who will purchase the items and import them for you.
If you do not see what you need in the main shop, please ask and we will see if we have any stock or can source/manufacture the item for you.
Core plugs listed in our shop are used/fitted by us daily in our workshop on customer`s cylinder head and engine blocks.
We can also offer a fitting service in house if needed (Labour charges apply).